16. What percentage of their income is spent on advertising?
“Why should I care?” You might think.
Ask and you will find out that most companies will not reveal this
information. Our advertising budget is lower then 3% of our
income. Only a company that devotes its complete attention to
satisfying their existing clients can rely as heavily as we do on
word of mouth referrals. Our number one source for new customers
is: YOU. We invest in our clients, not in advertising. We will
work hard to earn your trust and win your referrals.
17. Can I have an MSDS sheet?
The law requires that a company, upon your request, provide you
with an MSDS sheet (material safety data sheet.) This sheet shows
the toxicity rating of the products being used. You do not have to
guess how toxic or safe the product is, and you do not have to
take anybody’s word for it. All you have to do is ask.
Each and every one of our vans carries MSDS sheets for the safe,
non toxic cleaning products we use.
18. Do they clean
oriental rugs by themselves or source it out?
Every single cleaning service that we offer we do ourselves, with
our own hands. It is the only way to insure 100% quality control.
We also give you a 100%- Complete Satisfaction Guarantee. So, if
our cleaning does not match your standards, we’ll re-do the job
free of charge; if you are still not satisfied with the cleaning,
we’ll give you your money back. We want you to be absolutely
delighted with our work.
19. Do they use non-toxic cleaning products? Do they say
Almost every company claims that their product is “safe”
“non-toxic” and “bio-degradable.” You have to realize that
radioactive waste, for example, is bio-degradable; unfortunately
it will “only” take three million years for it to biodegrade! To
get a true sense about safety and non-toxicity you need specific,
meaningful information. We’d
like to tell you in person,
why the cleaning products we use are
highly beneficial for you.
20. Pay close attention to your first call.
Was the company patient and friendly on the phone? Did they
welcome your questions and take the time to answer all of them?
Were they knowledgeable? Did the answers make sense to you, or
were they slick one-liners? Did they try to sell you lots of
extras? Did they listen?
At the Steam Team we respect our customers and appreciate their
intelligence. Our goal is to provide you with the best cleaning
results possible. The reason that we want you to be absolutely
our work is simple: We’d like you to tell all your friends and
family and keep coming back. It’s good for business.